Privacy Policy

General

We hope that you enjoy using our website, safe in the knowledge that we are committed to protecting your privacy and security online.

We may collect information about you from a variety of sources, including information we collect from you directly; information we collect about you when you visit our site, use our services or contact us; and information we collect about you from other sources.

Information we collect directly from you:
We collect information directly from you when you choose to make or amend a booking with us, or provide information directly to us. The following are examples of information we may collect directly from you:

  • When making a booking we ask you for your name; contact details such as phone and e-mail; loyalty programme details (if applicable); credit card details, your meal preference and occasionally information pertaining to your specific fears
  • When joining or using our Flying Club loyalty programme, we ask you for your name; contact details such as email and phone numbers; address and date that you attended our flying without fear programme.
  • You may be required to provide sensitive personal information about yourself or others, for example, your dietary requirements or health details (if applicable). We do not seek any other sensitive personal information online but if you provide us with any other sensitive personal information by telephone, email or by other means, we will treat that sensitive personal information in accordance with this Privacy Policy

Your Information Security
We are committed to keeping personal information secure. We have appropriate technical, administrative and physical procedures in place to protect personal information from loss, misuse or alteration, and ensure it is only accessible by those who have a business need.
Payment online

What credit cards do we accept?
For online booking we accept most major credit and debit cards including Visa and MasterCard.
Is your credit card number secure online?
We use the latest SSL (Secure Socket Layer) technology, which ensures that any communications between your computer and ourselves is unreadable by anyone else. Your details are communicated in a secure encrypted format and we can check that the information has not been tampered with in any way.
Most browsers have some type of indicator to let you know if you have established a secure connection. If you are not sure, then consult the help section of your browser. If your browser does not support SSL technology then we recommend that you update to the latest version. Virgin Atlantic also uses 3D Secure which is a new technical standard developed by Visa and MasterCard which aims to further secure ‘Card Not Present’ (CNP) transactions over the Internet. This is the payment industry’s internet authentication standard which has been developed by the major card schemes. Visa has called their version of the scheme ‘Verified by Visa’ and MasterCard have called their equivalent initiative ‘MasterCard SecureCode’. These are both collectively referred to as 3D Secure which is the on-line equivalent of ‘chip and pin’.